Restaurant Reviews from kenny.fiona30122291

Status: First Timer

Credibility Score:
%

County: Dublin

No. of Reviews: 1

Member Since: 30 June 2016

Last Visit: 30 June 2016

The Best Restaurant

The Cake Cafe restaurant

62 Pleasants Place, Dublin 2, City Centre South, Dublin, Area Code: Dublin 2

View on Map

Cuisine:
Cafe

Price Range:

Good
94 reviews

Reviewed 30th June 2016 ( visited 25th June 2016 )

We came across the Cake Cafe after visiting a few different places to have our Wedding Cake made. staff memeber was generally quite helpful and we agreed on a multi-tiered cake consisting of different fillings. On this topic we exchanged a few kindly emails just to finalise and confirm details. Between our initial meeting and up to one week before our wedding everything seemed to be going very well. We had agreed on the cake, style, fillings, and the total price. To our surprise, on the week before our wedding James emailed to say that he had increase to total bill by 95 euro. When we queried this we received the following response: Thanks for getting back to me so quickly. Apologies for this, your reluctance is understandable however the idea of the set up fee is to cover the baker's wages. I apologise for the over sight on my behalf, I recall discussing the price but obviously overlooked these 2 options. The set up fee is €70.00 as it is a premium service. I hope you can understand our point of view and again my sincere apologies for this oversight. I can offer you the delivery and set up for €40.00 to cover the baker's wages. If you are free I can give you quick call. All the best, Surely the price of a cake should include the cost of the baker otherwise you are just buying ingredients. The whole thing was completely bizarre and was unneeded stress right before the wedding. If we are being cynical, perhaps it was only at that point that they realised the cake was for a wedding…’premium service’…and could charge a bit more. It certainly wasn’t for the ‘baker’s wages’. After a couple of emails we agreed to pay €25 extra for delivery and setup. All settled? At this point there was no ill-will, had been no cross words exchanged between us and everything was settled. Sadly, it seems that they had different feelings. On the day of our wedding the first thing we were told by the wedding coordinator when we arrived at the hotel (Killashee House, BTW, amazing service!!) is that the Cake Cafe had simply dropped the cake off and had refused to setup the cake. Needless to say, this was unbelievably upsetting and distressing. If not for the remarkable help and planning from the staff at Killashee House this could have been a disaster. Thankfully they had come up with a solution and setup the cake themselves. It was not how we wanted it but there was no alternative. The Cake Cafe had let us down tremendously and put the staff at Killashee House in a really rubbish and awkward situation. Once again, sadly, the bad news was not over. When we actually saw the cake it was not as we had agreed or as advertised on their website, Summer berry cake a naked cake with no icing. It had instead a smear of icing on it (I believe to cover up the fact it was slightly burnt). In addition, we had agreed that one of the cakes would be filled with jam and creme patisserie and the other simply creme patisserie. Neither of these were correct - the filling was very poorly done in one (in fact there was barely any filling at all) and the second was just sponge. Both cakes where dense and very mediocre (not what we had tasted previously). It was a complete embarrassment. Even the cooking was uneven as some parts were barely cooked through whereas others were burnt. We ended up throwing out more than half the cake as a result. It was an absolute disaster after paying more than the initially agreed amount. The Cake Cafe should be thoroughly embarrassed at their actions. We had done nothing wrong but question them for adding a significant additional sum onto an already agreed price one week before our wedding. We even agreed to pay more money but apparently this was not sufficient - they also needed to exact some bizarre revenge for questioning their mistake. Honestly, you don’t want to do business with people like this. They were nice and friendly to our faces and then did their best to ruin a part of the best day of our lives. First, they increased the price unexpectedly, second they did not setup the cake as agreed, third they did not give us the cake that we had agreed upon, fourth they did not even properly cook they cake that they did deliver, most of which ended up in the bin. Buyers beware! If you think you’re about to get a good deal make sure to add on an extra €95. And make sure that you have a wedding coordinator who is quick on their feet and can come up with a good solution when the Cake Cafe plops a pile of sponge down for them to deal with. Most disappointing service we have ever received. We rarely review anyone but felt that this was such a remarkably rude and hateful act that it was important to warn others of our experience. Surely, no one would want anyone to have this happen to them on their wedding day.
Most Visited Restaurant

The Cake Cafe restaurant

62 Pleasants Place, Dublin 2, City Centre South, Dublin, Area Code: Dublin 2

View on Map

Cuisine:
Cafe

Price Range:

Good
94 reviews

Reviewed 30th June 2016 ( visited 25th June 2016 )

We came across the Cake Cafe after visiting a few different places to have our Wedding Cake made. staff memeber was generally quite helpful and we agreed on a multi-tiered cake consisting of different fillings. On this topic we exchanged a few kindly emails just to finalise and confirm details. Between our initial meeting and up to one week before our wedding everything seemed to be going very well. We had agreed on the cake, style, fillings, and the total price. To our surprise, on the week before our wedding James emailed to say that he had increase to total bill by 95 euro. When we queried this we received the following response: Thanks for getting back to me so quickly. Apologies for this, your reluctance is understandable however the idea of the set up fee is to cover the baker's wages. I apologise for the over sight on my behalf, I recall discussing the price but obviously overlooked these 2 options. The set up fee is €70.00 as it is a premium service. I hope you can understand our point of view and again my sincere apologies for this oversight. I can offer you the delivery and set up for €40.00 to cover the baker's wages. If you are free I can give you quick call. All the best, Surely the price of a cake should include the cost of the baker otherwise you are just buying ingredients. The whole thing was completely bizarre and was unneeded stress right before the wedding. If we are being cynical, perhaps it was only at that point that they realised the cake was for a wedding…’premium service’…and could charge a bit more. It certainly wasn’t for the ‘baker’s wages’. After a couple of emails we agreed to pay €25 extra for delivery and setup. All settled? At this point there was no ill-will, had been no cross words exchanged between us and everything was settled. Sadly, it seems that they had different feelings. On the day of our wedding the first thing we were told by the wedding coordinator when we arrived at the hotel (Killashee House, BTW, amazing service!!) is that the Cake Cafe had simply dropped the cake off and had refused to setup the cake. Needless to say, this was unbelievably upsetting and distressing. If not for the remarkable help and planning from the staff at Killashee House this could have been a disaster. Thankfully they had come up with a solution and setup the cake themselves. It was not how we wanted it but there was no alternative. The Cake Cafe had let us down tremendously and put the staff at Killashee House in a really rubbish and awkward situation. Once again, sadly, the bad news was not over. When we actually saw the cake it was not as we had agreed or as advertised on their website, Summer berry cake a naked cake with no icing. It had instead a smear of icing on it (I believe to cover up the fact it was slightly burnt). In addition, we had agreed that one of the cakes would be filled with jam and creme patisserie and the other simply creme patisserie. Neither of these were correct - the filling was very poorly done in one (in fact there was barely any filling at all) and the second was just sponge. Both cakes where dense and very mediocre (not what we had tasted previously). It was a complete embarrassment. Even the cooking was uneven as some parts were barely cooked through whereas others were burnt. We ended up throwing out more than half the cake as a result. It was an absolute disaster after paying more than the initially agreed amount. The Cake Cafe should be thoroughly embarrassed at their actions. We had done nothing wrong but question them for adding a significant additional sum onto an already agreed price one week before our wedding. We even agreed to pay more money but apparently this was not sufficient - they also needed to exact some bizarre revenge for questioning their mistake. Honestly, you don’t want to do business with people like this. They were nice and friendly to our faces and then did their best to ruin a part of the best day of our lives. First, they increased the price unexpectedly, second they did not setup the cake as agreed, third they did not give us the cake that we had agreed upon, fourth they did not even properly cook they cake that they did deliver, most of which ended up in the bin. Buyers beware! If you think you’re about to get a good deal make sure to add on an extra €95. And make sure that you have a wedding coordinator who is quick on their feet and can come up with a good solution when the Cake Cafe plops a pile of sponge down for them to deal with. Most disappointing service we have ever received. We rarely review anyone but felt that this was such a remarkably rude and hateful act that it was important to warn others of our experience. Surely, no one would want anyone to have this happen to them on their wedding day.
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The Cake Cafe
62 Pleasants Place, Dublin 2, City Centre South, Dublin

We came across the Cake Cafe after visiting a few different places to have our Wedding Cake made. staff memeber was generally quite helpful and we agreed on a multi-tiered cake consisting of different fillings. On this topic we exchanged a few kindly emails just to finalise and confirm details. Between our initial meeting and up to one week before our wedding everything seemed to be going very well. We had agreed on the cake, style, fillings, and the total price. To our surprise, on the week before our wedding James emailed to say that he had increase to total bill by 95 euro. When we queried this we received the following response: Thanks for getting back to me so quickly. Apologies for this, your reluctance is understandable however the idea of the set up fee is to cover the baker's wages. I apologise for the over sight on my behalf, I recall discussing the price but obviously overlooked these 2 options. The set up fee is €70.00 as it is a premium service. I hope you can understand our point of view and again my sincere apologies for this oversight. I can offer you the delivery and set up for €40.00 to cover the baker's wages. If you are free I can give you quick call. All the best, Surely the price of a cake should include the cost of the baker otherwise you are just buying ingredients. The whole thing was completely bizarre and was unneeded stress right before the wedding. If we are being cynical, perhaps it was only at that point that they realised the cake was for a wedding…’premium service’…and could charge a bit more. It certainly wasn’t for the ‘baker’s wages’. After a couple of emails we agreed to pay €25 extra for delivery and setup. All settled? At this point there was no ill-will, had been no cross words exchanged between us and everything was settled. Sadly, it seems that they had different feelings. On the day of our wedding the first thing we were told by the wedding coordinator when we arrived at the hotel (Killashee House, BTW, amazing service!!) is that the Cake Cafe had simply dropped the cake off and had refused to setup the cake. Needless to say, this was unbelievably upsetting and distressing. If not for the remarkable help and planning from the staff at Killashee House this could have been a disaster. Thankfully they had come up with a solution and setup the cake themselves. It was not how we wanted it but there was no alternative. The Cake Cafe had let us down tremendously and put the staff at Killashee House in a really rubbish and awkward situation. Once again, sadly, the bad news was not over. When we actually saw the cake it was not as we had agreed or as advertised on their website, Summer berry cake a naked cake with no icing. It had instead a smear of icing on it (I believe to cover up the fact it was slightly burnt). In addition, we had agreed that one of the cakes would be filled with jam and creme patisserie and the other simply creme patisserie. Neither of these were correct - the filling was very poorly done in one (in fact there was barely any filling at all) and the second was just sponge. Both cakes where dense and very mediocre (not what we had tasted previously). It was a complete embarrassment. Even the cooking was uneven as some parts were barely cooked through whereas others were burnt. We ended up throwing out more than half the cake as a result. It was an absolute disaster after paying more than the initially agreed amount. The Cake Cafe should be thoroughly embarrassed at their actions. We had done nothing wrong but question them for adding a significant additional sum onto an already agreed price one week before our wedding. We even agreed to pay more money but apparently this was not sufficient - they also needed to exact some bizarre revenge for questioning their mistake. Honestly, you don’t want to do business with people like this. They were nice and friendly to our faces and then did their best to ruin a part of the best day of our lives. First, they increased the price unexpectedly, second they did not setup the cake as agreed, third they did not give us the cake that we had agreed upon, fourth they did not even properly cook they cake that they did deliver, most of which ended up in the bin. Buyers beware! If you think you’re about to get a good deal make sure to add on an extra €95. And make sure that you have a wedding coordinator who is quick on their feet and can come up with a good solution when the Cake Cafe plops a pile of sponge down for them to deal with. Most disappointing service we have ever received. We rarely review anyone but felt that this was such a remarkably rude and hateful act that it was important to warn others of our experience. Surely, no one would want anyone to have this happen to them on their wedding day.

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