Restaurant Reviews from gerluby177118869

Status: First Timer

Credibility Score:
30%

County: Dublin

No. of Reviews: 1

Member Since: 12 March 2017

Last Visit: 12 March 2017

The Best Restaurant

Weston Airport Bar and Restaurant

Junction 5, M4, Lucan, Co. Dublin, Lucan, Dublin, Area Code:

View on Map

Cuisine:
Irish

Price Range:

Average
11 reviews

Reviewed 12th March 2017 ( visited 12th March 2017 )

I\'m so very sorry to post a negative review about this local restaurant. I work in a business where the service my team gives can occasionally be subjected to harsh criticism through media such as this or a very zealous mystery shopper. It\'s not nice, if you take pride in your work, to be on the receiving end of negative reviews like this.\n\nI booked a table for 3pm today. 2 adults, 2 kids (aged 8 & 2.5). We arrived at approximately 2.55pm and were seated by a waitress. The restaurant was maybe 60/70% full, but there were some patrons just having tea/coffee etc. There were a fair amount of empty tables. I asked for a high chair for my daughter. 10 minutes later, with no staff to be seen in our vicinity the couple at the next table (who were leaving) offered us the one their little girl had used. This, I had to clean down myself with baby-wipes. \n\nOur order was taken somewhere between 3.15 and 3.20. Garlic mushrooms x 2 to start & the kids meals (sliders) to come out with the adult starters. There were soft drinks ordered also. We\'re not talking about exerting the kitchen too much here! At 3.45, around 50 minutes after entering the premises, there was still no food or drinks on the table. We hadn\'t even been offered a glass of water and nobody had checked back with us since the waitress had taken our order. At this point my wife had began to feed our hungry 2.5 yo with biscuits from her bag so as not to upset other diners with her crying. \n\nI approached the bar area and asked for a manager. It turned out the lady working here was the manager. I outlined my problem. Basically we had been almost an hour on the premises with no sign of food and to be honest, the relatively minor niggles of the incident with the high chair and the time it took for a waitress to take our order were also mentioned as we certainly weren\'t feeling that we were being welcomed to the restaurant. \n\nThe manager apologised for the high-chair problem (fair enough), and said that they were really busy. To be fair, the staff did seem to be busy, but not rushed off their feet. The space was far from full and the menu quite straightforward. It\'s not a fine-dining experience so really, from what I saw, it should have been more than manageable. However, discounting the 20-25 minutes we had been there before our order was taken, the manager took the attitude that by 3.45 we had only really been waiting 20/25 minutes for our starter (garlic mushrooms etc!!). I asked if they had a standard time from when a customer entered the premises to a) take an order and b) have food of some description on the table. It was a closed question- requiring a yes/no answer. Instead I got \"you\'ve been waiting 20/25 minutes, orders are completed by the kitchen on a table by table basis, we\'re really sorry about the high-chair but it\'s the same for everyone and everyone else is being patient...\" I asked if she could give me a time when our food would be on the table. While she checked, I went back and conferred with my wife and we decided to leave. I have never done this in any restaurant before. If the issue had been taken a little bit more seriously rather than blaming my \"impatience\" we may well have stayed, but to be frank I am glad that we ended up spending our money elsewhere today. As we left, the manager came over to say our food was on the way, but it was too little too late. Another remark about everyone else waiting too didn\'t help soothe our frustrations...\n\nAgain, really sorry to the waiting staff in particular. I don\'t necessarily think the problem was of their making, and the lady that took our order was perfectly pleasant. I do think the way the restaurant operation was set up today though was poor, but the attitude towards out issues even poorer...
Most Visited Restaurant

Weston Airport Bar and Restaurant

Junction 5, M4, Lucan, Co. Dublin, Lucan, Dublin, Area Code:

View on Map

Cuisine:
Irish

Price Range:

Average
11 reviews

Reviewed 12th March 2017 ( visited 12th March 2017 )

I\'m so very sorry to post a negative review about this local restaurant. I work in a business where the service my team gives can occasionally be subjected to harsh criticism through media such as this or a very zealous mystery shopper. It\'s not nice, if you take pride in your work, to be on the receiving end of negative reviews like this.\n\nI booked a table for 3pm today. 2 adults, 2 kids (aged 8 & 2.5). We arrived at approximately 2.55pm and were seated by a waitress. The restaurant was maybe 60/70% full, but there were some patrons just having tea/coffee etc. There were a fair amount of empty tables. I asked for a high chair for my daughter. 10 minutes later, with no staff to be seen in our vicinity the couple at the next table (who were leaving) offered us the one their little girl had used. This, I had to clean down myself with baby-wipes. \n\nOur order was taken somewhere between 3.15 and 3.20. Garlic mushrooms x 2 to start & the kids meals (sliders) to come out with the adult starters. There were soft drinks ordered also. We\'re not talking about exerting the kitchen too much here! At 3.45, around 50 minutes after entering the premises, there was still no food or drinks on the table. We hadn\'t even been offered a glass of water and nobody had checked back with us since the waitress had taken our order. At this point my wife had began to feed our hungry 2.5 yo with biscuits from her bag so as not to upset other diners with her crying. \n\nI approached the bar area and asked for a manager. It turned out the lady working here was the manager. I outlined my problem. Basically we had been almost an hour on the premises with no sign of food and to be honest, the relatively minor niggles of the incident with the high chair and the time it took for a waitress to take our order were also mentioned as we certainly weren\'t feeling that we were being welcomed to the restaurant. \n\nThe manager apologised for the high-chair problem (fair enough), and said that they were really busy. To be fair, the staff did seem to be busy, but not rushed off their feet. The space was far from full and the menu quite straightforward. It\'s not a fine-dining experience so really, from what I saw, it should have been more than manageable. However, discounting the 20-25 minutes we had been there before our order was taken, the manager took the attitude that by 3.45 we had only really been waiting 20/25 minutes for our starter (garlic mushrooms etc!!). I asked if they had a standard time from when a customer entered the premises to a) take an order and b) have food of some description on the table. It was a closed question- requiring a yes/no answer. Instead I got \"you\'ve been waiting 20/25 minutes, orders are completed by the kitchen on a table by table basis, we\'re really sorry about the high-chair but it\'s the same for everyone and everyone else is being patient...\" I asked if she could give me a time when our food would be on the table. While she checked, I went back and conferred with my wife and we decided to leave. I have never done this in any restaurant before. If the issue had been taken a little bit more seriously rather than blaming my \"impatience\" we may well have stayed, but to be frank I am glad that we ended up spending our money elsewhere today. As we left, the manager came over to say our food was on the way, but it was too little too late. Another remark about everyone else waiting too didn\'t help soothe our frustrations...\n\nAgain, really sorry to the waiting staff in particular. I don\'t necessarily think the problem was of their making, and the lady that took our order was perfectly pleasant. I do think the way the restaurant operation was set up today though was poor, but the attitude towards out issues even poorer...
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Weston Airport Bar and Restaurant
Junction 5, M4, Lucan, Co. Dublin, Lucan, Dublin

I\'m so very sorry to post a negative review about this local restaurant. I work in a business where the service my team gives can occasionally be subjected to harsh criticism through media such as this or a very zealous mystery shopper. It\'s not nice, if you take pride in your work, to be on the receiving end of negative reviews like this.\n\nI booked a table for 3pm today. 2 adults, 2 kids (aged 8 & 2.5). We arrived at approximately 2.55pm and were seated by a waitress. The restaurant was maybe 60/70% full, but there were some patrons just having tea/coffee etc. There were a fair amount of empty tables. I asked for a high chair for my daughter. 10 minutes later, with no staff to be seen in our vicinity the couple at the next table (who were leaving) offered us the one their little girl had used. This, I had to clean down myself with baby-wipes. \n\nOur order was taken somewhere between 3.15 and 3.20. Garlic mushrooms x 2 to start & the kids meals (sliders) to come out with the adult starters. There were soft drinks ordered also. We\'re not talking about exerting the kitchen too much here! At 3.45, around 50 minutes after entering the premises, there was still no food or drinks on the table. We hadn\'t even been offered a glass of water and nobody had checked back with us since the waitress had taken our order. At this point my wife had began to feed our hungry 2.5 yo with biscuits from her bag so as not to upset other diners with her crying. \n\nI approached the bar area and asked for a manager. It turned out the lady working here was the manager. I outlined my problem. Basically we had been almost an hour on the premises with no sign of food and to be honest, the relatively minor niggles of the incident with the high chair and the time it took for a waitress to take our order were also mentioned as we certainly weren\'t feeling that we were being welcomed to the restaurant. \n\nThe manager apologised for the high-chair problem (fair enough), and said that they were really busy. To be fair, the staff did seem to be busy, but not rushed off their feet. The space was far from full and the menu quite straightforward. It\'s not a fine-dining experience so really, from what I saw, it should have been more than manageable. However, discounting the 20-25 minutes we had been there before our order was taken, the manager took the attitude that by 3.45 we had only really been waiting 20/25 minutes for our starter (garlic mushrooms etc!!). I asked if they had a standard time from when a customer entered the premises to a) take an order and b) have food of some description on the table. It was a closed question- requiring a yes/no answer. Instead I got \"you\'ve been waiting 20/25 minutes, orders are completed by the kitchen on a table by table basis, we\'re really sorry about the high-chair but it\'s the same for everyone and everyone else is being patient...\" I asked if she could give me a time when our food would be on the table. While she checked, I went back and conferred with my wife and we decided to leave. I have never done this in any restaurant before. If the issue had been taken a little bit more seriously rather than blaming my \"impatience\" we may well have stayed, but to be frank I am glad that we ended up spending our money elsewhere today. As we left, the manager came over to say our food was on the way, but it was too little too late. Another remark about everyone else waiting too didn\'t help soothe our frustrations...\n\nAgain, really sorry to the waiting staff in particular. I don\'t necessarily think the problem was of their making, and the lady that took our order was perfectly pleasant. I do think the way the restaurant operation was set up today though was poor, but the attitude towards out issues even poorer...

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