Restaurant Reviews from fcon

Status: First Timer

Credibility Score:
52.5%

County: Dublin

No. of Reviews: 1

Member Since: 10 June 2015

Last Visit: 10 June 2015

The Best Restaurant

Matt The Thresher Seafood Bar and Grill restaurant

31/31 Lower Pembroke Street, Dublin 2, City Centre South, Dublin, Area Code: Dublin 2

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Cuisine:
Casual Dining

Price Range:

Good
83 reviews

Reviewed 10th June 2015 ( visited 09th June 2015 )

Went there for dinner on a Tuesday evening. Service was terrible. The place was pretty full and it looked like there were just 3 waiters on duty. When our starters eventually arrived we mentioned this to the waiter. He was very apologetic and courteous explaining that yes, they were under pressure and that was fine, we accepted that. He was just doing his job. The waiter even joked with us that we should have been there the previous day, it was worse!!. After a further long delay before the main course the maitre d' came around to all tables asking if everything was ok. Again we mentioned that the service was really slow, just mentioned it, did not in any way complain. He took exception to this and actually got very confrontational. Why even bother asking people if things are ok when if negative feedback is given they are not willing to accept\acknowledge it. He was incredibly rude and pretty much told us to put up with it and not to be complaining. I'm sorry, if you haven't got enough staff to cater for the customers then cut down on the amount of people you are trying to serve. Don't be so greedy. I told him that one thing was certain, we will never return again. He didn't seem to care at all. His attitude was shocking. We should have just left there and then. Really really poor customer service from the maitre d' and a shocking attitude towards paying customers. I feel sorry for the waiters having to work for such a person. No apology or acknowledgement of the poor service what so ever. The food was below average. Shellfish was bland, didn't seem to be fresh. Garlic bread that came with mussels was revolting, I had one bite and can still taste it this morning, we didn't even bother to complain about that. There was no point. Avoid this place its not good.
Most Visited Restaurant

Matt The Thresher Seafood Bar and Grill restaurant

31/31 Lower Pembroke Street, Dublin 2, City Centre South, Dublin, Area Code: Dublin 2

View on Map

Cuisine:
Casual Dining

Price Range:

Good
83 reviews

Reviewed 10th June 2015 ( visited 09th June 2015 )

Went there for dinner on a Tuesday evening. Service was terrible. The place was pretty full and it looked like there were just 3 waiters on duty. When our starters eventually arrived we mentioned this to the waiter. He was very apologetic and courteous explaining that yes, they were under pressure and that was fine, we accepted that. He was just doing his job. The waiter even joked with us that we should have been there the previous day, it was worse!!. After a further long delay before the main course the maitre d' came around to all tables asking if everything was ok. Again we mentioned that the service was really slow, just mentioned it, did not in any way complain. He took exception to this and actually got very confrontational. Why even bother asking people if things are ok when if negative feedback is given they are not willing to accept\acknowledge it. He was incredibly rude and pretty much told us to put up with it and not to be complaining. I'm sorry, if you haven't got enough staff to cater for the customers then cut down on the amount of people you are trying to serve. Don't be so greedy. I told him that one thing was certain, we will never return again. He didn't seem to care at all. His attitude was shocking. We should have just left there and then. Really really poor customer service from the maitre d' and a shocking attitude towards paying customers. I feel sorry for the waiters having to work for such a person. No apology or acknowledgement of the poor service what so ever. The food was below average. Shellfish was bland, didn't seem to be fresh. Garlic bread that came with mussels was revolting, I had one bite and can still taste it this morning, we didn't even bother to complain about that. There was no point. Avoid this place its not good.
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Matt The Thresher Seafood Bar and Grill
31/31 Lower Pembroke Street, Dublin 2, City Centre South, Dublin

Went there for dinner on a Tuesday evening. Service was terrible. The place was pretty full and it looked like there were just 3 waiters on duty. When our starters eventually arrived we mentioned this to the waiter. He was very apologetic and courteous explaining that yes, they were under pressure and that was fine, we accepted that. He was just doing his job. The waiter even joked with us that we should have been there the previous day, it was worse!!. After a further long delay before the main course the maitre d' came around to all tables asking if everything was ok. Again we mentioned that the service was really slow, just mentioned it, did not in any way complain. He took exception to this and actually got very confrontational. Why even bother asking people if things are ok when if negative feedback is given they are not willing to accept\acknowledge it. He was incredibly rude and pretty much told us to put up with it and not to be complaining. I'm sorry, if you haven't got enough staff to cater for the customers then cut down on the amount of people you are trying to serve. Don't be so greedy. I told him that one thing was certain, we will never return again. He didn't seem to care at all. His attitude was shocking. We should have just left there and then. Really really poor customer service from the maitre d' and a shocking attitude towards paying customers. I feel sorry for the waiters having to work for such a person. No apology or acknowledgement of the poor service what so ever. The food was below average. Shellfish was bland, didn't seem to be fresh. Garlic bread that came with mussels was revolting, I had one bite and can still taste it this morning, we didn't even bother to complain about that. There was no point. Avoid this place its not good.

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