Restaurant Reviews from colettebond_ire82622280

Status: First Timer

Credibility Score:
52.5%

County: Dublin

No. of Reviews: 1

Member Since: 28 June 2014

Last Visit: 29 June 2014

The Best Restaurant

The Bull & Castle and F.X. Buckley Steakhouse restaurant

5-7 Lord Edward Street, Christchurch, Dublin 8, City Centre South, Dublin, Area Code: Dublin 8

View on Map

Cuisine:
Gastro Pub

Price Range:

Good
180 reviews

Reviewed 29th June 2014 ( visited 27th June 2014 )

I have heard so much about the place that maybe my expectations were too high. Bull & Castle proved to be one of the most disappointing and dissatisfying meals I have had in a long time. My friend and I had dinner here on Friday night before a gig. She opted for the early bird menu, I chose steak and asked if I could choose to go with a dessert on the early bird afterwards. My friends starter was chicken wings and while they looked good and she confirmed they tasted great the presentation was poor. A few wings thrown in a bowl. In other places chicken wings were accompanied by a side salad and actual effort was put into the presentation. When we ordered our steaks (both chose the rump) we were asked what temperature we would like them cooked at. My friend chose medium well, I asked for medium. As this is the way I always request my steak I am used to a steak that is still pink inside but not bloody. When our steaks arrived my friend had an overdone steak, closer to well done than medium well. Mine was a huge lump of meat, at least 5 inches high and I knew straight away it was undercooked. Sure enough, when I cut into it the inside was red and bloody. I couldn't eat it that way so I asked for it to be cooked to the way I had requested. They took it away while my friend ate her meal. When it returned it was clear they had just cooked the outside more and this was now crispy but the inside was still bloody. At this point I had eaten my side so they had brought me another. We were tight on time so I decided to just eat the cooked outside part and leave the inside that was bloody. Overall I was able to eat less than half. When he came to clear the plates and saw that over half my steak remained the waiter, as a token, offered me a free aperitif. It was one I do not like so I declined. I also opted not to get a dessert, I just wanted to leave. The best was yet to come though. When we requested the bill the manager came with it and asked about our meal. I answered that it was disappointing and explained about the steak. He then siad that I had chosen that type of steak, that I should have requested it well done if that's what I wanted (it wasn't) and generally giving me attitude. It was some of the worst customer service I have encountered in a long time! If your chefs cannot cook a large lump of steak the way the customer wants it then choose a smaller piece! Overall the experience was extremely rude and I will not be returning!
Most Visited Restaurant

The Bull & Castle and F.X. Buckley Steakhouse restaurant

5-7 Lord Edward Street, Christchurch, Dublin 8, City Centre South, Dublin, Area Code: Dublin 8

View on Map

Cuisine:
Gastro Pub

Price Range:

Good
180 reviews

Reviewed 29th June 2014 ( visited 27th June 2014 )

I have heard so much about the place that maybe my expectations were too high. Bull & Castle proved to be one of the most disappointing and dissatisfying meals I have had in a long time. My friend and I had dinner here on Friday night before a gig. She opted for the early bird menu, I chose steak and asked if I could choose to go with a dessert on the early bird afterwards. My friends starter was chicken wings and while they looked good and she confirmed they tasted great the presentation was poor. A few wings thrown in a bowl. In other places chicken wings were accompanied by a side salad and actual effort was put into the presentation. When we ordered our steaks (both chose the rump) we were asked what temperature we would like them cooked at. My friend chose medium well, I asked for medium. As this is the way I always request my steak I am used to a steak that is still pink inside but not bloody. When our steaks arrived my friend had an overdone steak, closer to well done than medium well. Mine was a huge lump of meat, at least 5 inches high and I knew straight away it was undercooked. Sure enough, when I cut into it the inside was red and bloody. I couldn't eat it that way so I asked for it to be cooked to the way I had requested. They took it away while my friend ate her meal. When it returned it was clear they had just cooked the outside more and this was now crispy but the inside was still bloody. At this point I had eaten my side so they had brought me another. We were tight on time so I decided to just eat the cooked outside part and leave the inside that was bloody. Overall I was able to eat less than half. When he came to clear the plates and saw that over half my steak remained the waiter, as a token, offered me a free aperitif. It was one I do not like so I declined. I also opted not to get a dessert, I just wanted to leave. The best was yet to come though. When we requested the bill the manager came with it and asked about our meal. I answered that it was disappointing and explained about the steak. He then siad that I had chosen that type of steak, that I should have requested it well done if that's what I wanted (it wasn't) and generally giving me attitude. It was some of the worst customer service I have encountered in a long time! If your chefs cannot cook a large lump of steak the way the customer wants it then choose a smaller piece! Overall the experience was extremely rude and I will not be returning!
All reviews
profile_review

The Bull & Castle and F.X. Buckley Steakhouse
5-7 Lord Edward Street, Christchurch, Dublin 8, City Centre South, Dublin

I have heard so much about the place that maybe my expectations were too high. Bull & Castle proved to be one of the most disappointing and dissatisfying meals I have had in a long time. My friend and I had dinner here on Friday night before a gig. She opted for the early bird menu, I chose steak and asked if I could choose to go with a dessert on the early bird afterwards. My friends starter was chicken wings and while they looked good and she confirmed they tasted great the presentation was poor. A few wings thrown in a bowl. In other places chicken wings were accompanied by a side salad and actual effort was put into the presentation. When we ordered our steaks (both chose the rump) we were asked what temperature we would like them cooked at. My friend chose medium well, I asked for medium. As this is the way I always request my steak I am used to a steak that is still pink inside but not bloody. When our steaks arrived my friend had an overdone steak, closer to well done than medium well. Mine was a huge lump of meat, at least 5 inches high and I knew straight away it was undercooked. Sure enough, when I cut into it the inside was red and bloody. I couldn't eat it that way so I asked for it to be cooked to the way I had requested. They took it away while my friend ate her meal. When it returned it was clear they had just cooked the outside more and this was now crispy but the inside was still bloody. At this point I had eaten my side so they had brought me another. We were tight on time so I decided to just eat the cooked outside part and leave the inside that was bloody. Overall I was able to eat less than half. When he came to clear the plates and saw that over half my steak remained the waiter, as a token, offered me a free aperitif. It was one I do not like so I declined. I also opted not to get a dessert, I just wanted to leave. The best was yet to come though. When we requested the bill the manager came with it and asked about our meal. I answered that it was disappointing and explained about the steak. He then siad that I had chosen that type of steak, that I should have requested it well done if that's what I wanted (it wasn't) and generally giving me attitude. It was some of the worst customer service I have encountered in a long time! If your chefs cannot cook a large lump of steak the way the customer wants it then choose a smaller piece! Overall the experience was extremely rude and I will not be returning!

Copyright © 2020 MenuPages. All rights reserved. [ 0.2572 ]