Restaurant Reviews from Waterford123

Status: First Timer

Credibility Score:
55%

County: Waterford

No. of Reviews: 1

Member Since: 01 August 2017

Last Visit: 01 August 2017

The Best Restaurant

The Gingerman Waterford restaurant

6 Arundel la Waterford Co. Waterford, Waterford City, Waterford

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Cuisine:
Cheap Eats

Price Range:

Great
7 reviews

Reviewed 01st August 2017 ( visited 01st August 2017 )

I've been here many times in the past, the food is lovely, staff are usually great and is good value. Today was a different story and I left without getting a table or ordering. Their policy is first come, first served regarding tables and if a table isn't ready they ask you to take a seat at the bar until one is ready. Sounds fair right?! Well only if it's followed by all staff members. This was the case today, that I was asked to wait at the bar until a table was ready. After about 5 minutes people walked in off the street and sat down at a table. I've done this in the past, not realizing other people were waiting and was asked to move which is fair but today the other people weren't asked to move. I left the premises as there's a history of this happening. In that past and I had to bring it to the managers attention after a male staff member snapped at me when I asked how long I'd be waiting for a table when other customers walked in, sat down as I was waiting at the bar for a table. I was pretty shocked at how he spoke to me and he kept shrugging his shoulders as if I had asked an impossible request. I've worked in customer services and most places would be shut down if they copied this type of service. The table policy is fair but try using it for all customers, not just when it suits. Making it clear it customers they can't just take a table when others are waiting would be a start.
Most Visited Restaurant

The Gingerman Waterford restaurant

6 Arundel la Waterford Co. Waterford, Waterford City, Waterford

View on Map

Cuisine:
Cheap Eats

Price Range:

Great
7 reviews

Reviewed 01st August 2017 ( visited 01st August 2017 )

I've been here many times in the past, the food is lovely, staff are usually great and is good value. Today was a different story and I left without getting a table or ordering. Their policy is first come, first served regarding tables and if a table isn't ready they ask you to take a seat at the bar until one is ready. Sounds fair right?! Well only if it's followed by all staff members. This was the case today, that I was asked to wait at the bar until a table was ready. After about 5 minutes people walked in off the street and sat down at a table. I've done this in the past, not realizing other people were waiting and was asked to move which is fair but today the other people weren't asked to move. I left the premises as there's a history of this happening. In that past and I had to bring it to the managers attention after a male staff member snapped at me when I asked how long I'd be waiting for a table when other customers walked in, sat down as I was waiting at the bar for a table. I was pretty shocked at how he spoke to me and he kept shrugging his shoulders as if I had asked an impossible request. I've worked in customer services and most places would be shut down if they copied this type of service. The table policy is fair but try using it for all customers, not just when it suits. Making it clear it customers they can't just take a table when others are waiting would be a start.
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The Gingerman Waterford
6 Arundel la Waterford Co. Waterford, Waterford City, Waterford

I've been here many times in the past, the food is lovely, staff are usually great and is good value. Today was a different story and I left without getting a table or ordering. Their policy is first come, first served regarding tables and if a table isn't ready they ask you to take a seat at the bar until one is ready. Sounds fair right?! Well only if it's followed by all staff members. This was the case today, that I was asked to wait at the bar until a table was ready. After about 5 minutes people walked in off the street and sat down at a table. I've done this in the past, not realizing other people were waiting and was asked to move which is fair but today the other people weren't asked to move. I left the premises as there's a history of this happening. In that past and I had to bring it to the managers attention after a male staff member snapped at me when I asked how long I'd be waiting for a table when other customers walked in, sat down as I was waiting at the bar for a table. I was pretty shocked at how he spoke to me and he kept shrugging his shoulders as if I had asked an impossible request. I've worked in customer services and most places would be shut down if they copied this type of service. The table policy is fair but try using it for all customers, not just when it suits. Making it clear it customers they can't just take a table when others are waiting would be a start.

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