Restaurant Reviews from greymargeret

Status: First Timer

Credibility Score:
40%

County: Dublin

No. of Reviews: 1

Member Since: 20 June 2017

Last Visit: 20 June 2017

The Best Restaurant

Rustic Stone restaurant

South George's Street, Dublin, City Centre South, Dublin, Area Code:

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Cuisine:
European

Price Range:

Good
529 reviews

Reviewed 20th June 2017 ( visited 25th May 2017 )

My partner and I were invited to a celebration in the bar area. When ordering our drinks, we were told that the only option was to include the drinks on the tab and pay them later when leaving. As the party gradually moved to a nightclub in the vicinity we soon realised we were the last ones to leave. We then proceeded to pay for our drinks then the unpleasant waiter made us feel immediately uncomfortable and demanded that we settled the outstanding amount of €100 immediately. As it happened someone in the party left without paying so I kindly asked for the receipt and told the waiter I would go and get the payment from the bad payers in the party on his behalf. As I left, the crazy waiter blocked the way of my partner who was behind and threatened to call the guards. The situation clearly went out of control. If their tab system ends up in threats and bullying to customers this is an outrageous way to organise payments. We were not keen on the idea from the beginning and told the waiters three times when ordering that we were not interested. The waiters forced us to believe that this was the only option since we were part of the group. We later discovered that wasn’t true! This ended up as an extremely upsetting experience and this is why I feel the need to share this here. Beware of the screaming and bullying waiters and the tab system at this bar/restaurant. They were entitled to request payment but as guests, we were NOT responsible for the tab or for the collection of outstanding amounts. If they are asking for repeat custom and positive word of mouth this is not the way to go about it as customers don't have to suffer from their system’s shortcomings.
Most Visited Restaurant

Rustic Stone restaurant

South George's Street, Dublin, City Centre South, Dublin, Area Code:

View on Map

Cuisine:
European

Price Range:

Good
529 reviews

Reviewed 20th June 2017 ( visited 25th May 2017 )

My partner and I were invited to a celebration in the bar area. When ordering our drinks, we were told that the only option was to include the drinks on the tab and pay them later when leaving. As the party gradually moved to a nightclub in the vicinity we soon realised we were the last ones to leave. We then proceeded to pay for our drinks then the unpleasant waiter made us feel immediately uncomfortable and demanded that we settled the outstanding amount of €100 immediately. As it happened someone in the party left without paying so I kindly asked for the receipt and told the waiter I would go and get the payment from the bad payers in the party on his behalf. As I left, the crazy waiter blocked the way of my partner who was behind and threatened to call the guards. The situation clearly went out of control. If their tab system ends up in threats and bullying to customers this is an outrageous way to organise payments. We were not keen on the idea from the beginning and told the waiters three times when ordering that we were not interested. The waiters forced us to believe that this was the only option since we were part of the group. We later discovered that wasn’t true! This ended up as an extremely upsetting experience and this is why I feel the need to share this here. Beware of the screaming and bullying waiters and the tab system at this bar/restaurant. They were entitled to request payment but as guests, we were NOT responsible for the tab or for the collection of outstanding amounts. If they are asking for repeat custom and positive word of mouth this is not the way to go about it as customers don't have to suffer from their system’s shortcomings.
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Rustic Stone
South George's Street, Dublin, City Centre South, Dublin

My partner and I were invited to a celebration in the bar area. When ordering our drinks, we were told that the only option was to include the drinks on the tab and pay them later when leaving. As the party gradually moved to a nightclub in the vicinity we soon realised we were the last ones to leave. We then proceeded to pay for our drinks then the unpleasant waiter made us feel immediately uncomfortable and demanded that we settled the outstanding amount of €100 immediately. As it happened someone in the party left without paying so I kindly asked for the receipt and told the waiter I would go and get the payment from the bad payers in the party on his behalf. As I left, the crazy waiter blocked the way of my partner who was behind and threatened to call the guards. The situation clearly went out of control. If their tab system ends up in threats and bullying to customers this is an outrageous way to organise payments. We were not keen on the idea from the beginning and told the waiters three times when ordering that we were not interested. The waiters forced us to believe that this was the only option since we were part of the group. We later discovered that wasn’t true! This ended up as an extremely upsetting experience and this is why I feel the need to share this here. Beware of the screaming and bullying waiters and the tab system at this bar/restaurant. They were entitled to request payment but as guests, we were NOT responsible for the tab or for the collection of outstanding amounts. If they are asking for repeat custom and positive word of mouth this is not the way to go about it as customers don't have to suffer from their system’s shortcomings.

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