Frequently Asked Questions

Bookings

We do offer a concierge booking service to book restaurant tables. Our bookings department is open Monday to Friday 9am until 5.30pm. If you wish to book a table outside of these hours, we will attend to your booking on the following business day. If you want to book a table directly with a restaurant, feel free to do so but make sure you mention MenuPages, as restaurants know to look after MenuPages customers with great care.

How do I make a Booking?

  1. Select ‘Home’.
  2. Fill in your preferred party size, date and time.
  3. Search for your restaurant by restaurant name or location.
  4. Select a restaurant or area from the dropdown.
  5. You will be shown a list of restaurants if you had search by location.
  6. Select your time.
  7. Fill in the booking form.
  8. Press ‘Complete Booking’.
  9. You will receive instant confirmation of your booking by notification on screen and by email.

How do I modify my booking time or date?

  1. Log into your account or click ‘Modify my Booking’ in your email.
  2. You can alternatively press on your username from the top navigation bar.
  3. Select ‘My Bookings’.
  4. Select the booking you wish to change and press ‘View Booking’.
  5. Select ‘Modify Booking’.
  6. Select any other available times or date and your booking will be modified.
  7. You will then receive an email with your new Booking Details.

How do I increase or decrease party size for my booking?

  1. Log into your account or click ‘Modify my Booking’ in your email.
  2. You can alternatively go to ‘My Bookings’.
  3. Select the booking you wish to change and press ‘View Booking’.
  4. Select ‘Modify Booking’.
  5. Select your total number of guests.
  6. Select a time and your booking will be modified.
  7. You will then receive an email with your new Booking Details.

Why do Menupages book tables on your behalf?

Menupages offer a concierge booking service called ‘MenuPages Reserve’ to book restaurant tables for special occasions.

What are the opening hours for the ‘MenuPages Reserve’ team?

Our bookings department is open Monday to Friday 9am until 5pm.

Deals

How do I buy a Deal voucher?

  1. Select ‘Deals’ from the main navigation.
  2. You can widen or narrow down your search using the tabs and the dropdown to select another county.
  3. Select your chosen deal by pressing ‘Buy Now’.
  4. Fill in the form.
  5. Press ‘Submit Payment’.
  6. You will then receive an email with your deal confirmation.

How do I make a reservation/booking if I have a Deal Voucher?

  1. Select ‘Home’.
  2. Fill in your preferred party size, date and time.
  3. Search for your restaurant by restaurant name or location.
  4. Select a restaurant or area from the dropdown.
  5. You will be shown a list of restaurants if you had search by location.
  6. Select your time.
  7. Tick ‘Yes’ where it questions ‘Do you have a voucher’.
  8. Select ‘Menupages Deal voucher’ or ‘Other’ (if other please specify).
  9. Fill in the booking form.
  10. Press ‘Complete Booking’.
  11. You will receive instant confirmation of your booking by notification on screen and by email.

Do I need to print a copy of my deal voucher?

No, but you MUST clearly show the restaurant your downloaded Deal Voucher on a mobile or tablet/ipad. This contains a QR code the restaurant can scan in.

If you cannot show (or if your device is unable to clearly display) your Deal Voucher QR code then Yes, you MUST print a copy of your deal voucher to give to the restaurant.

Your deal voucher can be downloaded via your Deal purchase confirmation email.

How do I download my deal voucher(s)?

  1. You will receive a Deal purchase confirmation email.
  2. Select ‘Click Here to Download Voucher’ via the email.
  3. If you’ve bought more than one voucher please click on each voucher code to reveal your vouchers separately.

Do I need to bring a copy of my deal voucher with me to the restaurant?

You may show your Deal Voucher QR code on a mobile or tablet/ipad. It MUST be clearly visible. This contains a QR code the restaurant can scan in.

Otherwise - Yes, you need to bring a printed copy of your deal voucher to the restaurant.

I forgot my deal voucher for the restaurant. Do I need to pay for my meal?

The restaurant has the right to refuse your booking if you do not have your deal voucher with you. You may be required to pay in full for your meal, if you do not have your voucher.

What happens if my voucher has expired?

It is at the restaurants discretion whether to accept the voucher or not. Refunds are applicable for expired vouchers subject to terms and conditions.

Refunds

Can I apply for a refund for a deal voucher?

Yes. Refunds can only be given within 7 days of purchase. Otherwise, it is at the discretion of the restaurant to warrant any refund thereafter.

How do I apply for a refund?

You can apply for a refund by emailing us directly on refundrequest@menupages.ie make sure to clearly state the reason for your request.

How long does it take for me to have my money refunded?

If your refund request is accepted it can take up to 7 – 14 days for the money to appear in your account.

Reviews

How do I leave a review?

  1. Select ‘Reviews’ from the main navigation.
  2. Select ‘Submit a Review’.
  3. Search for your restaurant by typing into the text box.
  4. Select your chosen restaurant from the list.
  5. Select ‘Leave Review’
  6. Select your ‘Date of Visit’.
  7. Rate your experience and write in your comments.
  8. Select ‘Submit Review’.

How do I remove, amend or edit a review?

You cannot remove a review from the site nor amend or edit it

How should users structure reviews?

Users should be as honest and frank as possible about a relevant dining experience. The purpose of the site is to inform users of both good and bad dining experiences. Our users depend on honesty in reviews, be they good or bad. We want to both inform users and give constructive criticism to restaurants so that they can improve on any negative areas. Additionally, reviews give users the chance to compliment restaurants when they would otherwise not do it in public or at the time of dining. If you really want to be exact, you could add comments under our key rating scores, which are quality, service, value, and atmosphere but we will leave that up to you!

We ask users to avoid the type of comment listed below, which could mean a review might be amended or not posted at all.

Are reviews moderated?

Yes, they are - we have a team of moderators that read each review before it appears on the web site. We endeavour to put all reviews live on the site within 12 hours during the working week and within a maximum of 48 hours should you post your review over the weekend.

Are reviews always posted - even the bad ones?

Yes, 99.99% of all of reviews posted appear on our web site.

There are some rare occasions when we cannot put a review up in full (i.e., where a line is removed) or at all - irrespective of the rating. There are a few reasons why, as follows:

  • If we believe the review is a planted sales pitch from a restaurant, it may be held back until we can establish its authenticity
  • If the review contains content which is for commercial purposes, i.e. which promotes and/or generates revenue for another business
  • If the review infringes any proprietary or other rights of third parties
  • If the review contains any libellous, tortious, or otherwise unlawful information it will be removed
  • If the review identifies or describes staff or uses their name
  • If the review names another restaurant, e.g. "our place, Mr. Mans Restaurant, down the road is much better"
  • If the review is about a dining experience which took place more than 3 months ago
  • If the review exceeds 2000 characters which is our limit.
  • If the review is not about a dining experience (we do get a few!)

Amendment to Policy, October 2008:

Up until mid-October 2008, we did have a system in place where on rare occasions a restaurant might try to make it up to a customer who had a bad dining experience. In those instances, the review, which had been put live on the web site, may have been put on hold (removed) until after the restaurant had put the situation right with the user - we believed this was a fair system for both user and restaurateur. If the outcome of this was still negative, the original review was reposted, or if the outcome was positive and the user wished to update their review, this was also posted. However, following recent user feedback, this option no longer exists and bad reviews will simply stay intact, even if a restaurant is trying to rectify a situation with a user. We are sorry if this amendment to policy disappoints you and we hope it will not hinder your ability to continue to enjoy the web site.

Do you remove a review if a restaurant asks for it to be removed?

No - even if they are our paying customers! All reviews stay intact (apart from in the few specific circumstances outlined above), so restaurants please do not ask.

How can users have a review removed?

You cannot. However, when users log in to the web site and visit their "My MenuPages" membership area, a review can be amended, edited or re-written by the original poster.

How can a restaurant have a review removed?

They cannot - restaurants have no facility to amend a review - however, they have a "right to reply" which will appear directly under a review which they wish to comment on. These comments are also moderated and are subject to the same review conditions as listed above under "are reviews always posted".

What happens to reviews if a restaurant closes down, is sold or changes hands?

If this happens or where a restaurant has reopened or is now being run by a different company and/or owner, the old reviews will be taken down, e.g. Brown's Restaurant has now reopened as Bentleys Restaurant on Stephen's Green - so users can no longer see the old reviews for Brown's.

Equally, if a restaurant is sold, keeps its old name but is now genuinely owned by a new owner, company and/or business, we will remove the old reviews, having checked out the claim. Authentication includes checks with the Companies Registration Office.

MenuPoints Offers

What are MenuPoints?

MenuPoints is a currency we use in MenuPages to reward our customers when they register their account, book a table or leave a review. MenuPoints can be redeemed against rewards and offers.

How do I earn MenuPoints?

Menupages reward our customers when they register their account, book a table or leave a review.

How do I use my MenuPoints?

They can be redeemed for free desserts, main courses or wine, depending on the specific offers available at participating restaurants.

Where can I see my MenuPoints?

  1. You must be logged in to view your MenuPoints.
  2. Press on your username in the top right hand navigation bar.
  3. A list of options will appear. Select ‘My MenuPoints’.

Can I use more than one MenuPoints Voucher per booking?

Only one MenuPoints Voucher can be used per booking. MenuPoints cannot be used against other restaurant offers.

Do I need to mention my Menupoints Voucher when I make a booking on Menupages?

Users who book directly with the restaurant must mention the voucher and offer when booking the table.

If booking through Menupages.ie or Menupages.co.uk you must select ‘Yes, I have a voucher!’.

Select ‘Other’ and specify it is a MenuPoints voucher.

Do I need to bring the MenuPoints voucher to the restaurant?

You must bring the MenuPoints voucher to the restaurant and produce it when paying the bill.

Do MenuPoints expire?

MenuPoints do not expire. Offers are valid whilst they are live on the web site and the site reserves the right to change the offers from time to time.

Users earn MenuPoints each time they review or book a restaurant online. MenuPoints accumulate on user's accounts to allow them to avail of special membership rewards, which include free meals and drinks offers. To join MenuPoints, simply register on the site and start reviewing! There are a small number of T&Cs for the use of MenuPoints, as follows:

  • Only one MenuPoints Voucher can be used per booking.
  • Users who book directly with the restaurant must mention the voucher and offer when booking the table.
  • Users must bring the voucher to the restaurant and produce it when paying the bill.

Offers are valid whilst they are live on the web site and the site reserves the right to change offers from time to time. Please note MenuPoints do not expire.

If MenuPages believes that a user is abusing the MenuPoints scheme then MenuPages reserves the right to terminate the user's account.

Giftcard

What is the Menupages Gift Card?

The Menupages Gift Card acts similar to a regular gift card. It could be redeemed against your meal at any participating restaurant of your choice. They can be purchased on Menupages (deals.menupages.ie)

How do I buy and use the Menupages Gift Card?

  1. You can buy a gift card on deals.menupages.ie. You may give it as a gift to a friend/family member.
  2. You will receive a purchase confirmation email.
  3. You or your friend/family must make a restaurant booking online using Menupages.ie or Menupages.co.uk
  4. On the bookings page, select the box ‘Yes, I have a Menupages Gift Card’.
  5. Enter the Gift Card code.
  6. The restaurant will be notified.
  7. You or your friend/family MUST bring the gift card to redeem it in one sitting at the chosen restaurant.

The Gift Card is for €100. Can I get the remainder of the value of the card in change?

No - the card must be used in one sitting and there is no refund offered if the card holder does not use the full amount.

Can I apply for a refund for a Gift Card?

Yes. Refunds can only be given within 7 days of purchase.

How do I apply for a refund for a Gift Card?

You can apply for a refund by emailing us directly on refundrequest@menupages.ie

Make sure to clearly state the reason for your request. Refunds are subject to terms and conditions.

Account/Log In

How do I register or create an account with Menupages?

  1. To create an account select ‘Sign in’ from the top navigation bar.
  2. Select ‘Register Now’.
  3. Fill in the form and press ‘Register’.

Alternatively, when you make a booking on MenuPages, an account is automatically created for you. After you make the booking, you will be prompted to enter a password to create an new account.

I forgot my username or password. How do I get a new username or password?

  1. Select ‘Sign in’ from the top navigation bar.
  2. Select ‘Forgot your password?’.
  3. Select ‘Find by Email’ or ‘Find by Username’.
  4. Press ‘Go’ and an email will be sent to you to reset your account.

 

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